On Call Support Services
Adam Jacobs Associates was approached by a client to provide support services and we responded, yes!
Adam Jacobs Associates presently supports multiple clients, each with multiple geographically dispersed locations. By drawing on the combined skills and knowledge within the Adam Jacobs organization, we developed an excellent support organization.
By utilizing our on-call support, our clients are able to reduce their costs associated with supporting their geographically diverse offices. They benefit from a maintenance agreement that provides regularly scheduled visits to all of their sites while reducing costs and expensive surprises. We track the trouble tickets that come in and provide management insight to problem areas. Projects such as technology rollouts are well planned and are handled by the staff that already visits the sites producing seamless integrations of new products.
Some the areas we are presently supporting are:
- Problem ticket tracking
- Inventory tracking
- Maintenance agreements
- Computer virus protection maintenance
- Computer virus emergency response
- Technology rollouts
These services are completely customizable for your organizations specific needs. Outsourcing your present support staff or augmenting a growing organization, we can help. Dedicated account managers attend staff meetings and provide detailed reporting of ongoing work.
No client is too small. If you call us and your specific needs do not justify our resources, we have many business partners that can help you. We will be more than happy to help you find the right answers even if it is not with us. Our goal of long-term relationships starts here.